Frequently Asked Questions | eLiquid.com

Most orders usually ship within 2-3 business days. If you place your order Friday-Sunday, your order may take an extra day or two to ship depending on the volume of orders we receive on the weekend. 120 ml bottles are special order and can take up to 7 business days to ship. 

Once your order is prepared for shipment you will receive a shipping confirmation email notifying you that your order has shipped. This email will also contain your tracking number. 

Due to the high volume of fraudulent orders, we have started asking customers who's orders have been flagged by our risk finder application to verify they aren't using a stolen credit card to complete the purchase. We are doing this to help protect our customers from possible fraudulent activities. We are also no longer allowing orders that are placed through a web proxy to be fulfilled without verification. If you have any questions or concerns regarding fraud or web proxy's, please email customer service at help@eLiquid.com.

Unfortunately we cannot make changes to an order after the credit card has been charged. Please make sure to double check your order before completing the purchase! Otherwise we will have to cancel and refund your order so you can re-do your purchase with the correct items you would like. 

If there is any issue with your order, broken bottles, wrong flavors, nicotine levels, etc. please take a picture immediately and email them to customer service. We will fix any issues right away.

In the event that you receive your order and there is product damage, broken bottles, wrong flavors, incorrect nicotine levels, etc., please take a picture of the products immediately and e-mail them along with a brief description of the problem to our Customer Support Team, and they will assist you in resolving the problem.

If you have any questions, please contact our Customer Support Team at help@eliquid.com.

Please check our returns policy for more information.

Domestic:

- USPS First Class: usually delivers within 2-8 business days

- USPS Priority: Usually delivers within 2-3 business days

- FedEx Express: Usually delivers within 2-4 business days with a guarantee of arriving by your scheduled delivery date.

International: 

-USPS First Class: 10-12 business days

-USPS Priority: 7-10 business days

-FedEx Express: 6-7 business days, depending on specific country customs regulations. 

*Please note: USPS Shipping timelines are not guaranteed, the exception being FedEx or DHL

Once an order has shipped we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above. We will also be more than happy to open an investigation for you, but we cannot reship or refund an order that has been shipped.

Unfulfilled means that we haven't shipped your order yet. This does not reflect payment status or inventory. Once your order has shipped the order status will show as fulfilled.

As soon as your order is returned to us, we will send you an email to let you know your order has been returned and refund you for the purchase.

Due to regulations and legislation affecting the vape industry, you may not be able to purchase from eLiquid.com if you live in certain states or localities. Please check  our list to see if you can purchase from eLiquid.com. These are subject to change frequently so please check back to see if your state has been added or removed.

If you are outside of the USA and you do not see shipping rates available then it could be because of the laws for importing our products into your country. If you have any questions please email help@eLiquid.com