FAQs

When will my order ship? 

Most orders usually ship within 2-3 days. If you place your order Friday-Sunday, your order may take a an extra day or two to ship depending on the volume of orders we receive on the weekend. 120 ml. bottles are special order and can take up to 7 business days to ship. 

 

Where is my tracking number? 

Once your order is prepared for shipment you will receive a shipping confirmation email notifying you that your order has shipped. This email will also contain your tracking number. 

 

I received an email from customer service asking me to verify that I placed the order. Why is this? 

Due to the high volume of fraudulent orders, we have started asking customers who's orders have been flagged by our risk finder application to verify they aren't using a stolen credit card to complete the purchase. We are doing this to help protect our customers from possible fraudulent activities. We are also no longer allowing orders that are placed through a web proxy to be fulfilled without verification. If you have any questions or concerns regarding fraud or web proxy's, please email customer service at (insert respective email address here) 

 

Help! I made a mistake on my order! 

Unfortunately we cannot make changes to an order after the credit card has been charged. Please make sure to double check your order before completing the purchase! Otherwise we will have to cancel and refund your order so you can re-do your purchase with the correct items you would like. 

 

I received my order and there was something wrong, what do I do now? 

If there is any issue with your order, broken bottles, wrong flavors, nicotine levels, etc. please take a picture immediately and email them to customer service. We will fix any issues right away. 

 

What carrier do you use for shipping? 

Domestic:

  • USPS First Class: usually delivers within 3-5 business days
  • USPS Priority: Usually delivers within 2-3 business days 
  • FedEx Express: Usually delivers within 2-4 business days with a guarantee of arriving by your scheduled delivery date.

 

International: 

  • USPS First Class: 10-12 business days 
  • USPS Priority: 7-10 business days 
  • FedEx Express: 6-7 business days, depending on specific country customs regulations. 

 

My order status says, "Unfulfilled". What does this mean? 

Unfulfilled means that we haven't shipped your order yet. This does not reflect payment status or inventory. Once your order has shipped the order status will show as fulfilled.

 

My order that was shipped internationally is being returned by customs. What do I do now? 

As soon as your order is returned to us, we will send you an email to let you know your order is received and either reship your order or refund you for the purchase.

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NOT FOR SALE TO MINORS | CALIFORNIA PROPOSITION 65 - Warning: This product contains nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm. eJuices.com products are not smoking cessation products and have not been evaluated by the Food and Drug Administration, nor are they intended to treat, prevent or cure any disease or condition.

*Summer Blowout Sale Terms and Conditions: $15 minimum purchase required. Free item will be equal to or lesser than the lowest priced item. The free item value is being used to lower the cost of each item in your order by a percentage appropriate amount. Cannot be used in conjunction with any other offers. Shipping, taxes and other fees may apply. Some exclusions apply. Free shipping available for orders originating and delivered to addresses within the Continental U.S. only (excludes WA, UT, AR). Click here for our shipping policy. Delivery dates not guaranteed. Offer valid from 12:01 AM PST on 06/21/17 and ends at 11:59 PM PST on 07/31/17 or while supplies last. Maximum of 5 uses per transaction. Maximum of 10 uses during the promotional period. All sales final. No refunds, returns or exchanges. The sale may be extended or terminated and the terms and conditions maybe be modified at any time, and from time to time, without prior notice.

**Free shipping on all orders: Terms and Conditions apply. Free shipping available for Continental U.S. originated and delivery addresses only. Click here for additional information.

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