eLiquid.com Refund Policy
We do not typically accept refunds and exchanges. You must email us seeking refund or exchange approval at: Help@eLiquid.com.
All sales are final, due to the nature of products and to eliminate our risk of selling tampered products, we are unable to accept returns.
If we are out of stock of an item that you ordered or if your order is cancelled before it is shipped then a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at: Help@eLiquid.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: Help@eLiquid.com and send your item to:
1100 Palms Airport Road
Las Vegas, Nevada, 89119
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
*Please note: USPS Shipping timelines are not guaranteed, the exception being FedEx or DHL*
Once an order has shipped we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above. We will also be more than happy to open an investigation for you, but we cannot reship or refund an order that has been shipped.
We have not experienced a single incidence of product seizure in customs, and we've shipped a ton of our products worldwide! We do everything we can to assist your shipment through your country's customs. However, if seizure of your shipment does occur, we will NOT be held liable for any shipments held at customs. Customers located outside the U.S.A., please order at your own risk. We will not provide SDS or MSDS forms on any packages that are shipping domestically to a forwarder.
NOT FOR SALE TO MINORS | CALIFORNIA PROPOSITION 65 - Warning: This product contains nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm. eJuices.com products are not smoking cessation products and have not been evaluated by the Food and Drug Administration, nor are they intended to treat, prevent or cure any disease or condition.
*Summer Blowout Sale Terms and Conditions: $15 minimum purchase required. Free item will be equal to or lesser than the lowest priced item. The free item value is being used to lower the cost of each item in your order by a percentage appropriate amount. Cannot be used in conjunction with any other offers. Shipping, taxes and other fees may apply. Some exclusions apply. Free shipping available for orders originating and delivered to addresses within the Continental U.S. only (excludes WA, UT, AR). Click here for our shipping policy. Delivery dates not guaranteed. Offer valid from 12:01 AM PST on 06/21/17 and ends at 11:59 PM PST on 07/31/17 or while supplies last. Maximum of 5 uses per transaction. Maximum of 10 uses during the promotional period. All sales final. No refunds, returns or exchanges. The sale may be extended or terminated and the terms and conditions maybe be modified at any time, and from time to time, without prior notice.
**Free shipping on all orders: Terms and Conditions apply. Free shipping available for Continental U.S. originated and delivery addresses only. Click here for additional information.
The products sold on the eLiquid.com website are intended for adults ONLY!By entering eLiquid.com, you certify that you are of legal smoking age, at least 21 years old.I am under 21 years old